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Say hello to Cassie
The Customer Service AI (CSAI) that is here to help with all the calls and questions from rate payers.
Handles more, less holds
Cassie will answer common questions, process payments securely via FlexiPay, transfer complex queries to staff with full context and reduce call wait times.
Deep integrations
Integration with the entire Forms Express ecosystem.
24/7 365
24/7 phone service for common queries from your ratepayers.
Hello, Hola, Bounjour
Multilingual communication available to all of your ratepayers.
Reduce customer wait times to zero
Cassie is a the master of multi-tasking, and does not need to use queues.
Easy handovers
Pass off to customer service people via automation flows.
Premium support, premium experience
Build simple, powerful call flows
Design workflows that quickly gather information, ask questions, and perform actions for you.
Custom Live Call integrations
We enable you to connect seamlessly to the tools you use, like Salesforce.
Private, fine-tuned LLM models
Your data is yours, always. Private, fine-tuned models, and never shared across customers.
Backtest every AI deployment
Use simulation tests on real call recordings. Every deployment is backed by data-driven confidence.
Simulation testing for the future
Test AI workflows before deployment, ensuring the highest level of accuracy.
Realtime analytics and APIs
Learn how customers interact with your AI and pinpoint areas for optimisation.
Frequently asked questions
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Absolutely! We’re proud to be ISO 27001 and ISO 9001 certified, ensuring the highest standards of security and quality. Plus, through our banking partner Westpac, we maintain Level 1 PCI DSS compliance, so your data is in safe hands.
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Getting started with us is quick and easy — onboarding can be completed in as little as 6 weeks.
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Your data is securely stored and processed right here in Australia. And rest assured, you retain full ownership of your data at all times.
Kick off your 
Revenue Revolution
Boost customer satisfaction
Accelerate notice distribution
Increase revenue collected
Reduce spending
Remove human error
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